The organization that I worked before is Popular Holding Berhad (HQ). For the department I worked which is marketing department, their message function normally from the manager > assistant manager > admin assistant > data entry clerk. Communication between each of the positions stated is important where it contribute more or less to the overall functioning of the organization.
For instance, for the data entry clerk which have targeted data that required them to be done for a day. Therefore, the assistant manager need to inform them and get all the popular card to be done within the three months period so that the customer can get the original card.
For me. as the admin assistant sometimes when the customer complaint that I can't solve it personally I will discuss with the assistant manager so that the problem won't affect the image of the organization.
Structure of organization
Chairman: Mr. Chan Cheng Ngok
Executive Director: - Ms. Lim Lee Ngoh
- Mr. Poon Chi Wai Ponch
Independent Director: - Mr. Vangatharaman Ramayah
- Mrs. Lim Soon Tze
Source: http://www.popularworld.com/about/directors.html
2. Describe the culture of the same organization.
- having the equal treatment for all the employees (annual dinner).
- Equal opportunity for each of the employees to fully utilise their potential in the organization (Eg: for me from data entry clerk to admin assistant).
- respect for the employees' contribution to the organization (everyone has the responsibility and important in the organization).
- having the equal treatment for all the employees (annual dinner).
- Equal opportunity for each of the employees to fully utilise their potential in the organization (Eg: for me from data entry clerk to admin assistant).
- respect for the employees' contribution to the organization (everyone has the responsibility and important in the organization).
3. Debate whether or not whether we should view communication as the fundamental organizational process.
I'm pretty sure that communication as the fundamental organizational process where communicate through different departments in an organization. For example, when an organization facing the financial crisis, communication between each other is the way of sharing opinions and solving problem. Also, through communication we can know a person well. It is important to know others behaviour especially who are in the higher position than ourself in the organization so we can use the suitable way to deal with the person to maintain the relationship between each other and keep the organization in a harmony way.
4. Which of three approaches (functional, meaning-centered, or emerging perspectives) to organizational communication do you think better describes organizations? Why?
I think is functional, as what I experienced before. I'm working in the marketing department. During the time to organize an event, all the related department will operate together for those event.
For instance,
- Human Resource department will tend to recruit staff/ security for the event.
- Marketing department itself will divided into two groups:
1. spread out the news in the website and specific location
2. doing with the poster, banner (creativity)
- Finance department will take care on the budget for the event and publicity materials.
5. Describe a circumstance you have observed when organizational communication influenced effectiveness.
Communication helps individuals and groups coordinate activities to achieve goals, and it's vital in socialization, decision making, problem-solving and change-management processes. As what I'm having in my previous work experience, as a data entry clerk I need to committed certain amount of data to be key in to the computer (goal) ,and this criteria was being mentioned during my interview session and when I first joined the company for training. It is important to achieve everyday goal so won't affect the following process that the company need to make. My assistant manager always talk to me and the other data entry clerk that every data that we key in is important, this makes us feel we are being value and therefore the everyday outcome is high.
Source: http://www.au.af.mil/au/awc/awcgate/doe/benchmark/ch13.pdf
I'm pretty sure that communication as the fundamental organizational process where communicate through different departments in an organization. For example, when an organization facing the financial crisis, communication between each other is the way of sharing opinions and solving problem. Also, through communication we can know a person well. It is important to know others behaviour especially who are in the higher position than ourself in the organization so we can use the suitable way to deal with the person to maintain the relationship between each other and keep the organization in a harmony way.
4. Which of three approaches (functional, meaning-centered, or emerging perspectives) to organizational communication do you think better describes organizations? Why?
I think is functional, as what I experienced before. I'm working in the marketing department. During the time to organize an event, all the related department will operate together for those event.
For instance,
- Human Resource department will tend to recruit staff/ security for the event.
- Marketing department itself will divided into two groups:
1. spread out the news in the website and specific location
2. doing with the poster, banner (creativity)
- Finance department will take care on the budget for the event and publicity materials.
5. Describe a circumstance you have observed when organizational communication influenced effectiveness.
Communication helps individuals and groups coordinate activities to achieve goals, and it's vital in socialization, decision making, problem-solving and change-management processes. As what I'm having in my previous work experience, as a data entry clerk I need to committed certain amount of data to be key in to the computer (goal) ,and this criteria was being mentioned during my interview session and when I first joined the company for training. It is important to achieve everyday goal so won't affect the following process that the company need to make. My assistant manager always talk to me and the other data entry clerk that every data that we key in is important, this makes us feel we are being value and therefore the everyday outcome is high.
Source: http://www.au.af.mil/au/awc/awcgate/doe/benchmark/ch13.pdf
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